Your safety is our 1st priority at The Lumi Group. We guarantee that each purchase you make is protected and safe. Our site has been approved by and/or is a member in good standing with McAfee Secure and VeriSign secured. If fraudulent charges are ever made on your card, you will not have to pay them. Every product we offer is backed by our 45-day Money Back Guarantee. If you are dissatisfied for any reason, just return the un-used and un-opened product for a refund, less 15% restocking fee applies.
For any products that require prescriptions, please fax to 1.866.755.2705.
It is truly our pleasure to offer our online shopping experience to customers around the globe.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying. International customers may incur additional shipping and handling charges for warranty repairs, returns, or exchanges.
If a product requires power from an electrical outlet, the standard voltage rating is 120 Volts, unless otherwise stated. The use of this product with anything over 120 Volts, or in conjunction with a voltage converter, may cause serious damage and void warranty.
For your protection, our carriers are required to obtain a signature upon delivery for orders valued at $250.00 or more to businesses and private residences. The value is $100 for orders delivered to apartment complexes. If you will not be available to sign for your shipment, you may opt out of the signature requirement by calling in for the “Opt-Out of Signature Form” and remitting it to The Lumi Group via fax, or scan and e-mail. By signing the “Opt-Out of Signature Form”, you agree to remove Lumi Group from all liabilities pertaining to the loss of goods and damages to the product. We would like to suggest shipping the item to a business location or:
Please note: In the instance, your package is returned to Lumi Group, you will be required to pay shipping costs to have the order re-shipped to you.
Lumi Group will not be responsible for “Lift Gate”, “Inside Delivery Charges”, or any other charges associated with special handling. All of the aforementioned charges are the sole responsibility of the customer. Shipping is only quoted as a “Curbside Delivery” unless otherwise stated.
To cancel an order, please send us an e-mail at customerservice@jobstcompressionstocking.com or call 1.800.883.0368 and we will cancel your order at no cost. Please note that orders placed prior to 3:00 PM EST are normally processed the same business day. If your order has already been shipped, the order can no longer be canceled and the shipping charges will not be refunded.
All Returns are subject to a 15% Restocking Fee and must be requested within 45 days of item delivery. Fees are waived if exchanging for the same or similar item.
Due to our compliance with Health and Safety regulations, we cannot accept returns for Pillows, Cushions, Bedding, Supplements, Topicals, Used Braces/Supports, Inserted Products (ear, nose, mouth, etc.), or Massage Products once they are opened or used.
Return/Exchange Instructions
The restocking fee will be waived when you choose to exchange an item for a different size or color of equal or similar value, rather than returning it. The product must still be in like-new – re-sellable condition.
Certain products cannot be returned for any reason once purchased, such as – Therapeutic Lodi, Buckwheat, Magnetic Therapy Bedding, or any kind of Water pillows. Due to our compliance with Health and Safety laws/regulations we cannot accept these items as returns, nor can we accept the following items for the same reason:
*** Replacement of damaged parts will be shipped to the customer at no charge***
For customer convenience, we offer some products with a No-Risk Trial Period. The product must be in “like” new condition for a full refund. To ensure you have time to enjoy the product, we require you to keep the product for at least 30 days. If the product does not meet your expectations, you may return the item after 30 days from the order date. A restocking fee may apply unless indicated otherwise on the product page.
After the first 45 days of the invoice, all returns and replacements must be handled directly with the manufacturer. Manufacturers’ warranties vary by product category.
Lumi Group holds no claims that magnetic therapy will heal your pain. Always consult your physician before purchasing any medical equipment.
